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Javascript DHTML Drop Down Menu Powered by dhtml-menu-builder.com ITIL v3 Certification Training from Instructors with 20 years of Real World ITSM Experience!  more    ISO/IEC 20000 Certification Training from the first Accredited Training Provider in the US!  more    ISO/IEC 27002 Certification Training from the first Accredited Training Provider in the US!  more    Organizational Readiness Service based on 2 decades of ITSM and ISM Experience!  more    ISO/IEC 20000 Assessment Service based on 2 decades of Real World ITSM Experience!  more    We offer Public Training for: ITIL, ISO/IEC 20000, ISO/IEC 27002, in: Atlanta, GA Chicago, IL Dallas, TX Denver, CO Detroit, MI Ft. Lauderdale, FL Houston, TX Kansas City, KS Miami, FL New York, NY Phoenix, AZ Portland, OR San Diego, CA San Francisco, CA Seattle, WA St. Louis, MO Washington DC Training Course Details ITIL Service Manager Service Support & Service Delivery Category ITIL Service Manager Course Details More Information Course Objectives An ITIL Service Manager course is intended to enable managers and consultants in IT Service Management, especially those who are involved in implementing ITIL or advising on ITIL. Participants will be able to: Analyze IT Service Management processes within an organization Design an organizational IT Service Management structure Describe the IT Service Management processes Assess and audit the IT Service Management processes Implement organizational change processes Report on service quality Manage IT Service Management implementation programs Course Prerequisites Higher educational level or level obtained through practical experience or self-study The Foundation Certificate in IT Service Management Good spoken and written language skills Speaking skills, presentation skills, empathy, meeting skills, teamwork skills At least two years professional experience as manager or consultant in the field of IT management Course Curriculum In-course assessment Part of the examination is made up of an in course assessment. Management skills and competencies, exam/requirement 7, will be assessed by an EXIN-accredited/training provider during the training course. In order to obtain the Manager's Certificate in IT Service Management, the result of this in course assessment must be satisfactory. Analyze IT Service Management processes within an organization Design an organizational structure Describe the IT Service Management processes Assess and audit IT Service Management processes Implement the organizational change processes Obtain reporting skills Obtain management skills Practical Assignments 50% of the course consists of practical assignments during which the students learn how to apply the ITIL industry best practices When the course is conducted ‘in-house’, i.e. onsite or in a virtual classroom for one customer organization, the assignments are tailored to your own environment; the results of these assignments can be used and applied immediately after the training course! Examination The examination takes place during the morning of the 7th day of each module (Service Support and Service Delivery) of these 5-day training courses. During the 6th day a thorough exam preparation is conducted. Each module (Service Support and Service Delivery) starts on Monday and finishes on Friday. The following Monday the exam preparation session takes place. The next day, Tuesday, the exam starts at 9:00am and lasts three hours. The exam consists of 5 open, case-study-based, essay questions We are proud to share with you that our passing rates are amongst the highest in the market! Course Location Phoenix, AZ Start Date 2/1/2110 End Date 2/9/2110 Duration 7 day(s) Fees Course Fees: $3,000.00 Target Audience The Manager's Certificate in IT Service Management is aimed at process and line managers and consultants in IT Service Management, especially those who are involved in implementing ITIL or advising on ITIL. Instructors All our instructors are ITIL Service Manager, ITIL Expert, ISO/IEC 20000 Sr. Manager and ISO/IEC 27002 Advanced Certified! Every instructor combines his/her role with consulting services, which contributes to highly interactive training courses filled with sharing of hands-on and real-world experiences Our trainers are senior IT veterans with more than two decades of ITSM and ISM implementation experience Notes Instructor-led Enroll Now! Save Thousands! On ITIL v3, ISO/IEC 20000 and ISO/IEC 27002 Training!   Houston LIG ISO Training Offerings at 50% Off! Sept 1 - 3, 2010  more      ITIL v3 Foundation in Phoenix, AZ for $995 ($500 off) Sept 8 - Sept 10, 2010  more      ITIL v3 Capability OSA in Phoenix, AZ for $1,550 ($1,000 off!) Nov 9 - Nov 12, 2010  more      ITIL v3 Capability RCV in Phoenix, AZ for $1,550 ($1,000 off!) Aug 31 - Sept 3, 2010  more      ITIL v3 Capability PPO in Phoenix, AZ for $1,550 ($1,000 off!) Sept 28 - Oct 1, 2010  more      ITIL v3 Capability SOA in Phoenix, AZ for $1,550 ($1,000 off!) Sept 28 - Oct 1, 2010  more    ISO 20000 FAST TRACK! When already ITIL Certified!   ISO/IEC 20000 PMI + Bridge in Phoenix for $1,195 ($500 off) Sept 1 - Sept 3, 2010  more      ISO/IEC 20000 Foundation Bridge in Washington DC for $555 August 31, 2010  more      ISO/IEC 20000 PMI + Bridge in Washington DC for $1,195 ($500 off) Sept 8 - Sept 10, 2010  more      ISO/IEC 20000 Foundation Bridge in Houston for $555 August 24, 2010  more      ISO/IEC 20000 PMI + Bridge in Houston for $1,195 ($500 off) Sept 22 - Sept 24, 2010  more        The complete ITIL v3 Lifecycle Suite now for just $420…  more      InterProm Sponsors the AZ ITSM Summit 2010!  more      InterProm Presents and Trains at Fusion 2010!  more      Tired of Managing IT Finances with Spreadsheets? ClearCost: Transparent IT Financial Management Ask for a demo!  more      Looking for Framework independent Service Management Certification Training? ISO/IEC 20000: More Affordable - More Focussed - More Practical Ask for a comparisson!  more

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