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Javascript DHTML Drop Down Menu Powered by dhtml-menu-builder.com ITIL v3 Certification Training from Instructors with 20 years of Real World ITSM Experience!  more    ISO/IEC 20000 Certification Training from the first Accredited Training Provider in the US!  more    ISO/IEC 27002 Certification Training from the first Accredited Training Provider in the US!  more    Organizational Readiness Service based on 2 decades of ITSM and ISM Experience!  more    ISO/IEC 20000 Assessment Service based on 2 decades of Real World ITSM Experience!  more    We offer Public Training for: ITIL, ISO/IEC 20000, ISO/IEC 27002, in: Atlanta, GA Chicago, IL Dallas, TX Denver, CO Detroit, MI Ft. Lauderdale, FL Houston, TX Kansas City, KS Miami, FL New York, NY Phoenix, AZ Portland, OR San Diego, CA San Francisco, CA Seattle, WA St. Louis, MO Washington DC Training Course Details ITIL v2 Practitioner Category ITIL Practitioner Course Details More Information Course Objectives The ITIL Practitioner Certification Courses provide the essential elements required to qualify as an IT Service Management Practitioner. The ITIL Practitioner Support & Restore course covers the Incident Management process, the Problem Management process and the Service Desk function The ITIL Practitioner Release & Control course covers the Change Management process, the Release Management process and the Configuration Management process The ITIL Practitioner Agree & Define course covers the Service Level Management process and the Financial Management for IT Services process The ITIL Practitioner Plan & Improve course covers the Availability Management process, the Capacity Management process and the IT Service Continuity Management process In each of the ITIL Practitioner courses the following subjects are covered: Managing the processes Organizing the processes Optimizing the processes 50% of the course curricula consist of practical assignments during which the students learn how to apply the ITIL industry best practices. Course Prerequisites The Foundation Certificate in IT Service Management (based on ITIL®); Before taking the Practitioner examination the candidate must have attended accredited training and successfully completed the three required practical assignments. Course Curriculum Managing the Processes Plan the key activities Describe the objectives, scope and activities Assign roles and responsibilities for the activities Cooperate in developing and implementing a Management Plan for the process Define training for the personnel responsible for activities in the process Define policies for related processes regarding Plan and Improve activities and procedures Define and apply standards and other quality criteria for activities Define requirements and make a selection of tools Establish or amend procedures for each activity of the process Describe in detail the relationships between the processes Describe the benefits of the processes identify and manage key issues that may impact the effective operation of the Plan and Improve processes Define metrics and reports that enable informed decision making Report on the effectiveness and efficiency of the activities Monitor Key Performance Indicators Managing the Processes Produce plans Define targets Establish measures Monitor and perform trend analysis Implement and optimize the processes Perform education and awareness Assure the quality of the processes Determine policies Optimizing the Processes Monitor and optimize the procedures and tools of the processes Review procedures, systems and tools Analyze the outputs of the processes regarding Critical Success Factors Analyze each activity and also the outputs of the process regarding the Key Performance Indicators Define new or improved reports, documents, procedures, instructions or tools Propose process improvements, based on the results of monitoring and/or reviews Implement procedures and working instructions to help coordinate process reviews and audits plan and conduct audits Examination At the end of the 5th day of this 5-day training course A 2-hour multiple-choice certification examination consisting of 40 questions administered by EXIN We are proud to share with you that our passing rates are amongst the highest in the market! Course Location Phoenix, AZ Start Date 11/8/2110 End Date 11/12/2110 Duration 5 day(s) Fees Course Fees: $2,750.00 Target Audience The Practitioner in IT Service Management courses are intended for professionals who will participate in managing, organizing and optimizing the operations of the subsequent processes in an IT Service Organization which has implemented, or started to implement, ITIL®-based processes. The target group consists of operational staff and managers wishing to extend their skills in planning, monitoring, reporting and optimizing, related to the processes covered in the certification training course. Instructors All our instructors are ITIL Service Manager, ITIL Expert, ISO/IEC 20000 Sr. Manager and ISO/IEC 27002 Advanced Certified! Every instructor combines his/her role with consulting services, which contributes to highly interactive training courses filled with sharing of hands-on and real-world experiences Our trainers are senior IT veterans with more than two decades of ITSM and ISM implementation experience Notes Instructor-led Enroll Now! Save Thousands! On ITIL v3, ISO/IEC 20000 and ISO/IEC 27002 Training!   Houston LIG ISO Training Offerings at 50% Off! Sept 1 - 3, 2010  more      ITIL v3 Foundation in Phoenix, AZ for $995 ($500 off) Sept 8 - Sept 10, 2010  more      ITIL v3 Capability OSA in Phoenix, AZ for $1,550 ($1,000 off!) Nov 9 - Nov 12, 2010  more      ITIL v3 Capability RCV in Phoenix, AZ for $1,550 ($1,000 off!) Aug 31 - Sept 3, 2010  more      ITIL v3 Capability PPO in Phoenix, AZ for $1,550 ($1,000 off!) Sept 28 - Oct 1, 2010  more      ITIL v3 Capability SOA in Phoenix, AZ for $1,550 ($1,000 off!) Sept 28 - Oct 1, 2010  more    ISO 20000 FAST TRACK! When already ITIL Certified!   ISO/IEC 20000 PMI + Bridge in Phoenix for $1,195 ($500 off) Sept 1 - Sept 3, 2010  more      ISO/IEC 20000 Foundation Bridge in Washington DC for $555 August 31, 2010  more      ISO/IEC 20000 PMI + Bridge in Washington DC for $1,195 ($500 off) Sept 8 - Sept 10, 2010  more      ISO/IEC 20000 Foundation Bridge in Houston for $555 August 24, 2010  more      ISO/IEC 20000 PMI + Bridge in Houston for $1,195 ($500 off) Sept 22 - Sept 24, 2010  more        The complete ITIL v3 Lifecycle Suite now for just $420…  more      InterProm Sponsors the AZ ITSM Summit 2010!  more      InterProm Presents and Trains at Fusion 2010!  more      Tired of Managing IT Finances with Spreadsheets? ClearCost: Transparent IT Financial Management Ask for a demo!  more      Looking for Framework independent Service Management Certification Training? ISO/IEC 20000: More Affordable - More Focussed - More Practical Ask for a comparisson!  more

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