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Javascript DHTML Drop Down Menu Powered by dhtml-menu-builder.com ITIL v3 Certification Training from Instructors with 20 years of Real World ITSM Experience!  more    ISO/IEC 20000 Certification Training from the first Accredited Training Provider in the US!  more    ISO/IEC 27002 Certification Training from the first Accredited Training Provider in the US!  more    Organizational Readiness Service based on 2 decades of ITSM and ISM Experience!  more    ISO/IEC 20000 Assessment Service based on 2 decades of Real World ITSM Experience!  more    We offer Public Training for: ITIL, ISO/IEC 20000, ISO/IEC 27002, in: Atlanta, GA Chicago, IL Dallas, TX Denver, CO Detroit, MI Ft. Lauderdale, FL Houston, TX Kansas City, KS Miami, FL New York, NY Phoenix, AZ Portland, OR San Diego, CA San Francisco, CA Seattle, WA St. Louis, MO Washington DC Training Course Details ISO/IEC 20000 Professional Courses Category ISO/IEC 20000 Professional Course Details More Information Course Objectives The Professional Certificate Management and Improvement of IT Service Management processes according to ISO/IEC 20000 is designed to provide practical knowledge of how documents and records should be applied and analyzed. For example, how an IT Service Management policy can be applied within the IT Service Management function and how IT Service Management process performance information can be analyzed to bring further benefit. Successful candidates will receive a third-party, internationally recognized confirmation of their ability to apply IT Service Management system concepts in accordance with ISO/IEC 20000. IT Service Management decision makers are faced with many options with regards to how they fulfill their personnel development needs some of these options present complex paths which they find difficult to align to the needs of the different roles within IT Service Management. The ISO/IEC 20000 qualification scheme helps to address this issue by introducing a scheme based upon the role based needs of an IT Service Management organization. Not only do the qualifications demonstrate knowledge of the service management standard but more importantly they demonstrate how IT Service Management should be established, operated and maintained through the use of best practice commonly available in the marketplace and best practices developed by the IT Service Provider itself. The “Management and Improvement of IT Service Management processes” qualification brings with it many benefits which are summarized here, it provides guidance on: How IT Service Management policies can be applied and reviewed for success How a fit for purpose document management system can be used to bring consistency How competencies can be used within role families to set a context for an individual’s contribution How the effectiveness of training can be assessed How IT Service Management performance can be analyzed How improvement initiatives can be managed and reviewed for success How the certification process can be applied This well-structured training program helps candidates to continuously improve their personal qualifications, thus supporting their continual professional development within their organization. There is a clearly defined qualification path for candidates to follow. From a general perspective benefits to candidates can be summarized as follows; the qualification is: Aligned to international standards which will aid recognition of the achievement that the candidate has realized Defined, operated and maintained by an internationally recognized body with many years’ experience in providing high quality qualifications In line with the role based needs of the IT service provider helping to ensure that candidates are aware of what they need to be aware of within their domain whilst also understanding key touch points to other key stakeholders Based on communicating practice oriented expertise to the candidates providing them with knowledge which can be applied in real life Course Prerequisites All candidates must hold the Foundation Certificate in IT Service Management according to ISO/IEC 20000 or an equivalent, prior to sitting the Professional Certificate Management and Improvement of IT Service Management processes according to ISO/IEC 20000 examination. More detailed information may be found in the side entry routes document. Course Curriculum Introduction Review of ISO/IEC 20000 Concepts Working with the business/customer Effective Communication Maintain the Management System Identifying and managing risks Practical Assignments The course consists for 50% of practical assignments during which the students learn how to apply the ISO/IEC 20000 requirements Practical Assignments can be set and assessed by either an authorized trainer from the accredited training organization, or by a suitably qualified coach. Experienced professionals in the IT department in the participant’s organization can be authorized as coaches When the course is conducted ‘in-house’, i.e. onsite or in a virtual classroom for one customer organization, the assignments are tailored to your own environment; the results of these assignments can be used and applied immediately after the training course! Examination The examination takes place at the end of the of the 3rd day of this 3-day training course. This 90-minute exam consists of 40 scenario-based multiple choice questions We are proud to share with you that our passing rates are amongst the highest in the market! Course Location Phoenix, AZ Start Date 4/21/2110 End Date 4/23/2110 Duration 3 day(s) Fees Course Fees: $1,595.00 Target Audience The target group for this qualification includes those personnel who are involved in a practical way in: Process improvement activities People development Management of IT Service Management functions Management System improvements generally And/or IT Service Management performance/balanced scorecard analysis Instructors All our instructors are ITIL Service Manager, ITIL Expert, ISO/IEC 20000 Sr. Manager and ISO/IEC 27002 Advanced Certified! Every instructor combines his/her role with consulting services, which contributes to highly interactive training courses filled with sharing of hands-on and real-world experiences Our trainers are senior IT veterans with more than two decades of ITSM and ISM implementation experience Notes Onsite & Instructor-led Open Enrollment & Instructor-led Virtual Classroom & Instructor-led Enroll Now! Save Thousands! On ITIL v3, ISO/IEC 20000 and ISO/IEC 27002 Training!   Houston LIG ISO Training Offerings at 50% Off! Sept 1 - 3, 2010  more      ITIL v3 Foundation in Phoenix, AZ for $995 ($500 off) Sept 8 - Sept 10, 2010  more      ITIL v3 Capability OSA in Phoenix, AZ for $1,550 ($1,000 off!) Nov 9 - Nov 12, 2010  more      ITIL v3 Capability RCV in Phoenix, AZ for $1,550 ($1,000 off!) Aug 31 - Sept 3, 2010  more      ITIL v3 Capability PPO in Phoenix, AZ for $1,550 ($1,000 off!) Sept 28 - Oct 1, 2010  more      ITIL v3 Capability SOA in Phoenix, AZ for $1,550 ($1,000 off!) Sept 28 - Oct 1, 2010  more    ISO 20000 FAST TRACK! When already ITIL Certified!   ISO/IEC 20000 PMI + Bridge in Phoenix for $1,195 ($500 off) Sept 1 - Sept 3, 2010  more      ISO/IEC 20000 Foundation Bridge in Washington DC for $555 August 31, 2010  more      ISO/IEC 20000 PMI + Bridge in Washington DC for $1,195 ($500 off) Sept 8 - Sept 10, 2010  more      ISO/IEC 20000 Foundation Bridge in Houston for $555 August 24, 2010  more      ISO/IEC 20000 PMI + Bridge in Houston for $1,195 ($500 off) Sept 22 - Sept 24, 2010  more        The complete ITIL v3 Lifecycle Suite now for just $420…  more      InterProm Sponsors the AZ ITSM Summit 2010!  more      InterProm Presents and Trains at Fusion 2010!  more      Tired of Managing IT Finances with Spreadsheets? ClearCost: Transparent IT Financial Management Ask for a demo!  more      Looking for Framework independent Service Management Certification Training? ISO/IEC 20000: More Affordable - More Focussed - More Practical Ask for a comparisson!  more

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