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ITIL v3 Certification Training from Instructors with 20 years of Real World ITSM Experience! |
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ISO/IEC 20000 Certification Training from the first Accredited Training Provider in the US! |
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ISO/IEC 27002 Certification Training from the first Accredited Training Provider in the US! |
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Organizational Readiness Service based on 2 decades of ITSM and ISM Experience! |
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ISO/IEC 20000 Assessment Service based on 2 decades of Real World ITSM Experience! |
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We offer Public Training for: |
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ISO/IEC 27002, |
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Chicago, IL |
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Portland, OR |
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San Diego, CA |
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San Francisco, CA |
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Seattle, WA |
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St. Louis, MO |
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Washington DC |
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Training Course Details
| ISO/IEC 20000 Foundation Bridge |
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| Category | | | Course Details | | | Course Objectives | The ISO/IEC 20000 Foundation Bridge course is designed to provide knowledge of what an
IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. It will test the capability of the candidate to “remember” and “understand” the concepts that are explained.
Successful candidates will receive a third-party, internationally recognized confirmation of knowledge in IT Service Management systems as per ISO/IEC 20000.
The qualification and training program ISO/IEC 20000 qualification program for personnel familiarizes candidates with the contents of the ISO/IEC 20000 Edition 1 (2005) standard, its practice-oriented implementation in the form of a management system, including the relationship with other relevant standards, and the best practices, methods and frameworks associated therewith. The individual qualifications enable candidates to apply their acquired knowledge and fulfill role- and function-specific management tasks in IT Service Management in a targeted manner.
This well-structured training program helps candidates to continuously improve their personal qualifications, thus supporting their continual professional development within their organization.
Employee qualifications at the various levels, which build on each other, extend over the full range from management and processes to results at internal and external customers, on an internationally recognized and comparable basis.
Candidate benefits summarized:
- Aligned to international standards
- Recognized, third-party qualification of persons
- Qualification and training-course concept in line with company requirements
- Transfer of practice-oriented expertise in a well-structured training-course program
| | Course Prerequisites | | | Course Curriculum | ISO/IEC 20000 Foundation Bridge consist of:
Introduction
ISO/IEC 20000 & Quality
Service Management System
Standards and Frameworks
Management and Improvement of ITSM Processes
Alignment of IT and the Business
Delivery of IT Services
| | Examination | - The examinations take place at the end of the day of this 1-day training course.
- The 30-minute ISO/IEC 20000 Foundation Bridge exam consists of 20 multiple choice questions
- We are proud to share with you that our passing rates are amongst the highest in the market!
| | Course Location | | | Start Date | | | End Date | | | Duration | | | Fees | | | Target Audience | The target audience includes both internal and external service providers, who play a role or have an interest in ISO/IEC 20000, even if such an organization is not (yet) certified. The
ISO/IEC 20000 Foundation Certificate is particularly aimed at this wider audience. In addition, for customers considering requesting their service providers to become ISO/IEC
20000 certified, they can get an insight into what can be expected of their service providers.
The ISO/IEC 20000 Foundation Bridge examination is intended for professionals in IT
Service Management with solid knowledge and experience within IT Service Management, with a minimum certification level of ITIL® Foundation (V2 and/or V3), who want to focus on or become proficient in IT Service Management according to ISO/IEC 20000.
The ISO/IEC 20000 Foundation Certificate is a prerequisite for the other qualifications within the qualification scheme. | | Instructors | - All our instructors are ITIL Service Manager, ITIL Expert, ISO/IEC 20000 Sr. Manager and ISO/IEC 27002 Advanced Certified!
- Every instructor combines his/her role with consulting services, which contributes to highly interactive training courses filled with sharing of hands-on and real-world experiences
- Our trainers are senior IT veterans with more than two decades of ITSM and ISM implementation experience
| | Notes | - Onsite & Instructor-led
- Open Enrollment & Instructor-led
- Virtual Classroom & Instructor-led
| | Enroll Now! |
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Save Thousands!
On ITIL v3, ISO/IEC 20000 and ISO/IEC 27002 Training! |
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ITIL v3 Foundation in Phoenix, AZ for $995 ($500 off)
Sept 8 - Sept 10, 2010 |
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ITIL v3 Capability OSA in Phoenix, AZ for $1,550 ($1,000 off!)
Nov 9 - Nov 12, 2010 |
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ITIL v3 Capability PPO in Phoenix, AZ for $1,550 ($1,000 off!)
Sept 28 - Oct 1, 2010 |
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ITIL v3 Capability SOA in Phoenix, AZ for $1,550 ($1,000 off!)
Sept 28 - Oct 1, 2010 |
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ISO 20000 FAST TRACK!
When already ITIL Certified! |
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ISO/IEC 20000 PMI + Bridge in Phoenix for $1,195 ($500 off)
Sept 1 - Sept 3, 2010 |
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ISO/IEC 20000 PMI + Bridge in Washington DC for $1,195 ($500 off)
Sept 8 - Sept 10, 2010 |
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ISO/IEC 20000 PMI + Bridge in Houston for $1,195 ($500 off)
Sept 22 - Sept 24, 2010 |
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| The complete ITIL v3 Lifecycle Suite now for just $420… |
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| InterProm Sponsors the AZ ITSM Summit 2010! |
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