 |
|
 |
|
ITIL v3 Certification Training from Instructors with 20 years of Real World ITSM Experience! |
|
 more |
 |
|
 |
|
ISO/IEC 20000 Certification Training from the first Accredited Training Provider in the US! |
|
more |
|
|
 |
|
ISO/IEC 27002 Certification Training from the first Accredited Training Provider in the US! |
|
more |
|
|
 |
|
Organizational Readiness Service based on 2 decades of ITSM and ISM Experience! |
|
more |
|
|
 |
|
ISO/IEC 20000 Assessment Service based on 2 decades of Real World ITSM Experience! |
|
more |
|
|
We offer Public Training for: |
|
ITIL, |
|
ISO/IEC 20000, |
|
ISO/IEC 27002, |
|
in: |
|
Atlanta, GA |
|
Chicago, IL |
|
Dallas, TX |
|
Denver, CO |
|
Detroit, MI |
|
Ft. Lauderdale, FL |
|
Houston, TX |
|
Kansas City, KS |
|
Miami, FL |
|
New York, NY |
|
Phoenix, AZ |
|
Portland, OR |
|
San Diego, CA |
|
San Francisco, CA |
|
Seattle, WA |
|
St. Louis, MO |
|
Washington DC |
|
 |
|
   |
  |
 |
Training Course Details
| ISO/IEC 20000 Foundation |
|---|
| Category | | | Course Details | | | Course Objectives | The syllabus of ISO/IEC 20000 Foundation is designed to provide knowledge of what an IT service management system is and the minimum requirements that service providers should aspire to within the context of ISO/IEC 20000. It will test the capability of the candidate to “remember” and “understand” the concepts that are explained.
Successful candidates will receive a third-party, internationally recognized confirmation of knowledge in management systems as per ISO/IEC 20000.
The course is covering the following subject areas:
- General management systems and continuous improvement process (CSIP)
- The significance of IT Service Management as per ISO/IEC 20000
- Service Management processes and their interfaces with other processes
| | Course Prerequisites | | | Course Curriculum | Understanding the definitions and principles of service quality management
Quality
Service
IT Service Management
Processes
Continual Improvement
Understanding the position of ISO/IEC 20000 in IT Service Management
The landscape of standards and frameworks
Concepts of Certification practices
Concepts of ISO/IEC 20000
The Quality specifications for IT Service Management
Concepts of Management and Improvement of ITSM Processes
Control of IT Services
Delivery of IT Services
The code of practice for IT Service Management
Concepts of Management and Improvement of ITSM Processes
Control of IT Services
Alignment of IT and the Business
Delivery of IT Services
Support of IT Services
Understanding definitions and principles of Service Quality Management
Understanding the concepts of ISO/IEC 20000
Management and Improvement of ITSM Processes
Requirements for a Management System
Planning and Implementing Service Management
Planning and Implementing New or Changed Services
Change and Configuration Management
Release Management
Relationship Management
Service Level Management and Service Reporting
Budgeting and Accounting
Service Continuity & Availability Management
Capacity Management
Information Security Management
Incident & Problem Management
Practical Assignments
- The course consists of practical assignments during which the students learn how to apply the ISO/IEC 20000 requirements
- When the course is conducted ‘in-house’, i.e. onsite or in a virtual classroom for one customer organization, the assignments are tailored to your own environment; the results of these assignments can be used and applied immediately after the training course!
| | Examination | - The examination takes place at the end of the 2nd day of this 2-day training course.
- This 60-minute exam consists of 40 multiple choice questions
- We are proud to share with you that our passing rates are amongst the highest in the market!
| | Course Location | | | Start Date | | | End Date | | | Duration | | | Fees | | | Target Audience | The target audience includes both internal and external service providers, who play a
role or have an interest in ISO/IEC 20000, even if such an organization is not (yet)
certified. The ISO/IEC 20000 Foundation Certificate is particularly aimed at this wider
audience. In addition, for customers considering requesting their service providers to
become ISO/IEC 20000 certified, they can get an insight into what can be expected of
their service providers.
The ISO/IEC 20000 Foundation Certificate is a prerequisite for the other qualifications
within the qualification scheme. | | Instructors | - All our instructors are ITIL Service Manager, ITIL Expert, ISO/IEC 20000 Sr. Manager and ISO/IEC 27002 Advanced Certified!
- Every instructor combines his/her role with consulting services, which contributes to highly interactive training courses filled with sharing of hands-on and real-world experiences
- Our trainers are senior IT veterans with more than two decades of ITSM and ISM implementation experience
| | Notes | - Onsite & Instructor-led
- Open Enrollment & Instructor-led
- Virtual Classroom & Instructor-led
| | Enroll Now! |
| |
 |
Save Thousands!
On ITIL v3, ISO/IEC 20000 and ISO/IEC 27002 Training! |
| |
 |
ITIL v3 Foundation in Phoenix, AZ for $995 ($500 off)
Sept 8 - Sept 10, 2010 |
| more |
| |
 |
ITIL v3 Capability OSA in Phoenix, AZ for $1,550 ($1,000 off!)
Nov 9 - Nov 12, 2010 |
| more |
| |
|
ITIL v3 Capability PPO in Phoenix, AZ for $1,550 ($1,000 off!)
Sept 28 - Oct 1, 2010 |
| more |
| |
|
ITIL v3 Capability SOA in Phoenix, AZ for $1,550 ($1,000 off!)
Sept 28 - Oct 1, 2010 |
| more |
ISO 20000 FAST TRACK!
When already ITIL Certified! |
| |
 |
ISO/IEC 20000 PMI + Bridge in Phoenix for $1,195 ($500 off)
Sept 1 - Sept 3, 2010 |
| more |
| |
|
ISO/IEC 20000 PMI + Bridge in Washington DC for $1,195 ($500 off)
Sept 8 - Sept 10, 2010 |
| more |
| |
|
ISO/IEC 20000 PMI + Bridge in Houston for $1,195 ($500 off)
Sept 22 - Sept 24, 2010 |
| more |
| |
| |
 |
 |
| The complete ITIL v3 Lifecycle Suite now for just $420… |
| more |
| |
 |
| InterProm Sponsors the AZ ITSM Summit 2010! |
| more |
| |
 |
| InterProm Presents and Trains at Fusion 2010! |
| more |
| |
 |
 |
Tired of Managing IT Finances with Spreadsheets?
ClearCost: Transparent IT Financial Management
Ask for a demo! |
| more |
| |
 |
Looking for Framework independent Service Management Certification Training?
ISO/IEC 20000: More Affordable - More Focussed - More Practical
Ask for a comparisson! |
| more |
| |
 |
|
|
|
