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Javascript DHTML Drop Down Menu Powered by dhtml-menu-builder.com ITIL v3 Certification Training from Instructors with 20 years of Real World ITSM Experience!  more    ISO/IEC 20000 Certification Training from the first Accredited Training Provider in the US!  more    ISO/IEC 27002 Certification Training from the first Accredited Training Provider in the US!  more    Organizational Readiness Service based on 2 decades of ITSM and ISM Experience!  more    ISO/IEC 20000 Assessment Service based on 2 decades of Real World ITSM Experience!  more    We offer Public Training for: ITIL, ISO/IEC 20000, ISO/IEC 27002, in: Atlanta, GA Chicago, IL Dallas, TX Denver, CO Detroit, MI Ft. Lauderdale, FL Houston, TX Kansas City, KS Miami, FL New York, NY Phoenix, AZ Portland, OR San Diego, CA San Francisco, CA Seattle, WA St. Louis, MO Washington DC Training Course Details ITIL v2-v3 Foundation Bridge Category ITIL v2-v3 Foundation Bridge Course Details More Information Course Objectives Participants can expect to gain knowledge and understanding in the following upon successful completion of the components related to this certification course. Service Management as a practice (Awareness) Service Lifecycle (Awareness) Key Principles and Models (Awareness) Generic Concepts (Awareness) Selected Processes (Awareness) Selected Roles (Awareness) Selected Functions (Awareness) Technology and Architecture (Awareness) ITIL Qualification scheme (Awareness) Course Prerequisites ITIL Foundation Certificate from earlier ITIL versions Course Curriculum Introduction Explain the background for the new ITIL version and how the project got input from different stakeholder groups and nationalities Understand why ITIL needed to change Service Management as a practice Describe the concept of Good Practice Define and explain the concept of a Service Define and explain the concept of Service Management Define Functions and Processes Explain the process model and the characteristics of processes The Service Lifecycle Explain the Service Lifecycle Account for the main goals and objectives of Service Strategy Account for the main goals and objectives of Service Design Briefly explain what value Service Design provides to the business Account for the main goals, purpose and objectives of Service Transition Briefly explain what value Service Transition provides to the business Account for the main goals, purpose and objectives of Service Operations Briefly explain what value Service Operation provides to the business Account for the main purpose, scope and objectives of Continual Service Improvement Generic concepts and definitions Utility and Warranty Resources, Capabilities and Assets Service Portfolio Service Catalogue (Business Service Catalogue and Technical Service Catalogue) The role of IT Governance across the Service Lifecycle Service Design Package Service Knowledge Management System (SKMS) Configuration Management System Definitive Media Library (DML) Service Change (ST 4.2.2) Change types (Normal, Standard and Emergency) Concept of Seven R’s of Change Management Event Alert Key Principles and Models Value Creation through Services The five major aspects of Service Design Plan, Do, Check and Act (PDCA) Model The Continual Service Improvement Model The role of measurement for Continual Service Improvement Processes Demand Management Financial Management Service Catalogue Management Information Security Management (ISM) Supplier Management Knowledge Management Event Management Request Fulfillment Access Management Functions The Technical Management function The Application Management function The IT Operations Management function (IT Operations Control and Facilities Management) Roles Service owner Process owner The RACI model Some key differences from earlier ITIL versions Examination At the end of the morning of the 2nd day of this 1.5-days training course A 30-minute multiple-choice certification examination consisting of 20 questions administered by EXIN We are proud to share with you that our passing rates are amongst the highest in the market! Course Location Phoenix, AZ Start Date 4/22/2110 End Date 4/23/2110 Duration 2 day(s) Fees Course Fees: $995.00 Target Audience The target group of the ITIL V3 Foundation Bridge course is existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL version 3. Instructors All our instructors are ITIL Service Manager, ITIL Expert, ISO/IEC 20000 Sr. Manager and ISO/IEC 27002 Advanced Certified! Every instructor combines his/her role with consulting services, which contributes to highly interactive training courses filled with sharing of hands-on and real-world experiences Our trainers are senior IT veterans with more than two decades of ITSM and ISM implementation experience Notes Onsite & Instructor-led Open Enrollment & Instructor-led Virtual Classroom & Instructor-led Enroll Now! Save Thousands! On ITIL v3, ISO/IEC 20000 and ISO/IEC 27002 Training!   Houston LIG ISO Training Offerings at 50% Off! Sept 1 - 3, 2010  more      ITIL v3 Foundation in Phoenix, AZ for $995 ($500 off) Sept 8 - Sept 10, 2010  more      ITIL v3 Capability OSA in Phoenix, AZ for $1,550 ($1,000 off!) Nov 9 - Nov 12, 2010  more      ITIL v3 Capability RCV in Phoenix, AZ for $1,550 ($1,000 off!) Aug 31 - Sept 3, 2010  more      ITIL v3 Capability PPO in Phoenix, AZ for $1,550 ($1,000 off!) Sept 28 - Oct 1, 2010  more      ITIL v3 Capability SOA in Phoenix, AZ for $1,550 ($1,000 off!) Sept 28 - Oct 1, 2010  more    ISO 20000 FAST TRACK! When already ITIL Certified!   ISO/IEC 20000 PMI + Bridge in Phoenix for $1,195 ($500 off) Sept 1 - Sept 3, 2010  more      ISO/IEC 20000 Foundation Bridge in Washington DC for $555 August 31, 2010  more      ISO/IEC 20000 PMI + Bridge in Washington DC for $1,195 ($500 off) Sept 8 - Sept 10, 2010  more      ISO/IEC 20000 Foundation Bridge in Houston for $555 August 24, 2010  more      ISO/IEC 20000 PMI + Bridge in Houston for $1,195 ($500 off) Sept 22 - Sept 24, 2010  more        The complete ITIL v3 Lifecycle Suite now for just $420…  more      InterProm Sponsors the AZ ITSM Summit 2010!  more      InterProm Presents and Trains at Fusion 2010!  more      Tired of Managing IT Finances with Spreadsheets? ClearCost: Transparent IT Financial Management Ask for a demo!  more      Looking for Framework independent Service Management Certification Training? ISO/IEC 20000: More Affordable - More Focussed - More Practical Ask for a comparisson!  more

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