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Javascript DHTML Drop Down Menu Powered by dhtml-menu-builder.com ITIL v3 Certification Training from Instructors with 20 years of Real World ITSM Experience!  more    ISO/IEC 20000 Certification Training from the first Accredited Training Provider in the US!  more    ISO/IEC 27002 Certification Training from the first Accredited Training Provider in the US!  more    Organizational Readiness Service based on 2 decades of ITSM and ISM Experience!  more    ISO/IEC 20000 Assessment Service based on 2 decades of Real World ITSM Experience!  more    We offer Public Training for: ITIL, ISO/IEC 20000, ISO/IEC 27002, in: Atlanta, GA Chicago, IL Dallas, TX Denver, CO Detroit, MI Ft. Lauderdale, FL Houston, TX Kansas City, KS Miami, FL New York, NY Phoenix, AZ Portland, OR San Diego, CA San Francisco, CA Seattle, WA St. Louis, MO Washington DC Training Course Details ITIL v3 Intermediate Capability Category ITIL v3 Capability Course Details More Information Course Objectives An ITIL Intermediate Capability Certificate is intended to enable the holders of the certificate to apply the practices in the respective processes of the Service Management Lifecycle. The ITIL Intermediate Capability Certification Courses provide the essential elements required to qualify as an IT Service Management Practitioner. The ITIL Intermediate Operational Support & Analysis course covers the Incident Management process, the Problem Management process, the Request Fulfillment process, the Event Management process and the Access Management process The ITIL Intermediate Release, Control & Validation course covers the Change Management process, the Release and Deployment Management process, the Service Validation and Testing process, the Evaluation process, the Knowledge Management process, the Request Fulfillment process and the Service Asset and Configuration Management process The ITIL Intermediate Service Offerings & Agreements course covers the Service Level Management process, the Service Catalogue Management process, The Service Portfolio Management process, the Demand Management process, the Supplier Management process and the Financial Management for IT Services process The ITIL Intermediate Planning, Protection & Validation course covers the Availability Management process, the Capacity Management process, the Information Security Management process, the Demand Management process, the Risk Management process and the IT Service Continuity Management process In each of the ITIL Intermediate Capability courses the following subjects are covered: Using ideas, principles and theories in new, particular and concrete situations. Behavioral tasks during the course involve both knowing and comprehension and include choosing appropriate procedures, applying principles, using an approach or identifying the selection of options. Breaking down a communication (rendered in any form) into constituent parts in order to make the organization and significance of the whole clear. Breaking down, discriminating, diagramming, detecting, differentiating and illustrating are important behavioral tasks and understanding the whole more fully. 50% of the course curricula consist of practical assignments during which the students learn how to apply the ITIL industry good practices. Course Prerequisites ITIL V3 Foundation Certificate or ITIL V2 Foundation plus Bridge Certificate and completion of an accredited Course from an ITIL Accredited Training Provider Course Curriculum Introduction The concept of Service Management as a practice The concept of Service, its value proposition and composition The functions and processes across the Lifecycle The role of processes in the Service Lifecycle How Service Management creates business value How each process supports the Service Lifecycle For each Process The purpose, goal and objectives The scope The value The policies, principles and basic concepts The process activities, methods and techniques that enable this process and how it relates to the Service Lifecycle The triggers, inputs and outputs and the process interfaces How metrics can be used to check effectiveness and efficiency The challenges, Critical Success Factors and risks How to design for the process Practical Assignments 50% of the course consists of practical assignments during which the students learn how to apply the ITIL industry good practices When the course is conducted ‘in-house’, i.e. onsite or in a virtual classroom for one customer organization, the assignments are tailored to your own environment; the results of these assignments can be used and applied immediately after the training course! Examination At the end of the 4th day of these 4-day training courses Eight multiple-choice, scenario-based, and gradient-scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary) We are proud to share with you that our passing rates are amongst the highest in the market! Course Location Phoenix, AZ Start Date 6/1/2110 End Date 6/4/2110 Duration 4 day(s) Fees Course Fees: $2,550.00 Target Audience The Intermediate Capability in IT Service Management courses are intended for professionals who will participate in managing, organizing and optimizing the operations of the subsequent processes in an IT Service Organization which has implemented, or started to implement, ITIL®-based processes. The target group consists of operational staff and managers wishing to extend their skills in planning, monitoring, reporting and optimizing, related to the processes covered in the certification training course. Instructors All our instructors are ITIL Service Manager, ITIL Expert, ISO/IEC 20000 Sr. Manager and ISO/IEC 27002 Advanced Certified! Every instructor combines his/her role with consulting services, which contributes to highly interactive training courses filled with sharing of hands-on and real-world experiences Our trainers are senior IT veterans with more than two decades of ITSM and ISM implementation experience Notes Onsite & Instructor-led Open Enrollment & Instructor-led Virtual Classroom & Instructor-led Enroll Now! Save Thousands! On ITIL v3, ISO/IEC 20000 and ISO/IEC 27002 Training!   Houston LIG ISO Training Offerings at 50% Off! Sept 1 - 3, 2010  more      ITIL v3 Foundation in Phoenix, AZ for $995 ($500 off) Sept 8 - Sept 10, 2010  more      ITIL v3 Capability OSA in Phoenix, AZ for $1,550 ($1,000 off!) Nov 9 - Nov 12, 2010  more      ITIL v3 Capability RCV in Phoenix, AZ for $1,550 ($1,000 off!) Aug 31 - Sept 3, 2010  more      ITIL v3 Capability PPO in Phoenix, AZ for $1,550 ($1,000 off!) Sept 28 - Oct 1, 2010  more      ITIL v3 Capability SOA in Phoenix, AZ for $1,550 ($1,000 off!) Sept 28 - Oct 1, 2010  more    ISO 20000 FAST TRACK! When already ITIL Certified!   ISO/IEC 20000 PMI + Bridge in Phoenix for $1,195 ($500 off) Sept 1 - Sept 3, 2010  more      ISO/IEC 20000 Foundation Bridge in Washington DC for $555 August 31, 2010  more      ISO/IEC 20000 PMI + Bridge in Washington DC for $1,195 ($500 off) Sept 8 - Sept 10, 2010  more      ISO/IEC 20000 Foundation Bridge in Houston for $555 August 24, 2010  more      ISO/IEC 20000 PMI + Bridge in Houston for $1,195 ($500 off) Sept 22 - Sept 24, 2010  more        The complete ITIL v3 Lifecycle Suite now for just $420…  more      InterProm Sponsors the AZ ITSM Summit 2010!  more      InterProm Presents and Trains at Fusion 2010!  more      Tired of Managing IT Finances with Spreadsheets? ClearCost: Transparent IT Financial Management Ask for a demo!  more      Looking for Framework independent Service Management Certification Training? 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