InterProm USA offers the following instructor-led Technology Improvement Training Courses as part of our SPOT™-Curriculum:

  ITIL Foundation Special Edition
  IT Service Management Tool Requirements
  End-to-End BSM Tool Architecture Design (coming soon)
  Successfully Implementing ITSM Tools
  OpenView Service Desk Product Training
  Best Practices for BSM Dashboards (coming soon)

InterProm USA is an EXIN accredited ITIL Certification Training Course provider for
  ITIL v2 Foundation
  ITIL v3 Foundation
  ITIL Practitioner
  ITIL Service Manager
  ISO/IEC 20000 Certification

Effective ITIL Certification Instruction

Our passing rates consistently outperform the market and many of our customers are willing to share with you their satisfaction with the quality of our training courses. The main contributors to this success are:
• all our instructors are ITIL Service Manager certified
• all our instructors have been engaged in ITIL consulting projects for 5+ years and combine the course content with sharing their hands-on experience
• we have instructors that are also certified in ITSM tools
• we have instructors that are also ISO/IEC 20000 certified consultants.