ISO/IEC 20000 Courses: Framework-independent Service Management Certification Training

InterProm USA offers the following instructor-led ISO/IEC 20000 Certification Training Courses
  2-day ISO/IEC 20000 Foundation
  3-day ISO/IEC 20000 Foundation & Apollo 13 Simulation
  ISO/IEC 20000 Support of IT Services (coming soon)
  ISO/IEC 20000 Control of IT Services (coming soon)
  ISO/IEC 20000 Management and Improvement of ITSM Processes (coming soon)
  ISO/IEC 20000 Alignment of IT and the Business (coming soon)
  ISO/IEC 20000 Delivery of IT Services (coming soon)
  ISO/IEC 20000 IT Services Consultant/Manager (coming soon)
  ISO/IEC 20000 Senior IT Service Consultant/Manager (coming soon)

ISO/IEC 20000 and ITIL Certification

The ISO/IEC 20000 certification training courses are independent of which ITIL version you choose, or whether you make use of best practices as captured in COBIT, CMMI, etc. The prescriptive international service management requirements as they have been captured in ISO/IEC 20000 lead to faster operational excellence and are increasingly gaining in popularity.

Quality IT Service Management Trainings

The qualification and training program "ISO/IEC 20000 Qualification Scheme for Personnel" familiarizes candidates with the contents of the ISO/IEC 20000 Edition 1 (2005) standard, its practical implementation of a management system, including the relationship with other relevant standards and associated best practices, methods and frameworks. The individual qualifications enable participants to apply their acquired knowledge and fulfill the role- and function-specific management tasks in IT Service Management in a goal-oriented manner. This well-structured training program helps participants to continuously improve their personal qualifications and thus supporting their continual professional development within their organization.
ISO/IEC 20000 certification examinations are supervised by EXIN.

Accredited IT Service Management Training

InterProm USA is an EXIN accredited ITIL Certification Training Course provider for
  ITIL v2 Foundation
  ITIL v3 Foundation
  ITIL Practitioner
  ITIL Service Manager
  ISO/IEC 20000 Certification

Effective ITIL Certification Instruction

Our passing rates consistently outperform the market and many of our customers are willing to share with you their satisfaction with the quality of our training courses. The main contributors to this success are:
• all our instructors are ITIL Service Manager certified
• all our instructors have been engaged in ITIL/ITSM consulting projects for more than 15 years, and combine the course content with sharing their hands-on experience
• we have instructors that are also certified in ITSM tools
• we have instructors that are also ISO/IEC 20000 certified consultants

SPOT™-On Training Courses

Complement your ITIL Certification training courses with a large variety of hands-on training courses each addressing a specific aspect of your improvement efforts to assure a successful implementation of ITIL’s best practices.
  Service Improvement Training Courses
  Process Improvement Training Courses
  Organization Improvement Training Courses
  Technology Improvement Training Courses