Seller of ITIL Books and ITSM Products - Provider of BSM Consulting Services and ITIL Certification Courses
HOME | LOGIN | REGISTER | CONTACT | FEEDBACK | SITEMAP     
 
An Experienced Leader in ITSM and BSM Consulting Services
ITIL v2 Foundation
ITIL v3 Foundation
ITIL Practitioner
ITIL Service Manager
ISO 20000 Foundation
SPOT™ Training
BSM Consulting
BSM Coaching
ISO 20000 Consulting
ITIL Bookstore
BSM Products
News
About Us
 
SPOT Training from an Experienced Leader in ITSM and BSM Consulting
ITIL v3 Readiness Assessment
ISO 20000 Assessment Services
Financial Transparency with ClearCost
Successfully Implementing ITSM Tools
IT Service Contract Management
Apollo 13 Simulation
ITSM Maturity Assessment
BSM Services for:
HP BTO Enterprise Optimization Centers
IBM Tivoli and ITIL
Managed Objects CMDB360
Westbury Service Desk Intelligence
   
ISO/IEC 20000 Foundation to supplement the ITIL Certification CoursesTraining for the ISO/IEC 20000 CertificationISO/IEC 20000 Foundation for ISO/IEC 20000 Certification
SQM Foundation - Supplement to ITIL Foundation for ITIL CertificationISO/IEC 20000 Foundation - Education for ISO/IEC 20000 Certification

ISO/IEC 20000 Courses: Framework-independent Service Management Certification Training

InterProm USA offers the following instructor-led ISO/IEC 20000 Certification Training Courses
  2-day ISO/IEC 20000 Foundation
  3-day ISO/IEC 20000 Foundation & Apollo 13 Simulation
  ISO/IEC 20000 Support of IT Services (coming soon)
  ISO/IEC 20000 Control of IT Services (coming soon)
  ISO/IEC 20000 Management and Improvement of ITSM Processes (coming soon)
  ISO/IEC 20000 Alignment of IT and the Business (coming soon)
  ISO/IEC 20000 Delivery of IT Services (coming soon)
  ISO/IEC 20000 IT Services Consultant/Manager (coming soon)
  ISO/IEC 20000 Senior IT Service Consultant/Manager (coming soon)

  ISO/IEC 20000 Qualification Scheme

ISO/IEC 20000 and ITIL Certification

The ISO/IEC 20000 certification training courses are independent of which ITIL version you choose, or whether you make use of best practices as captured in COBIT, CMMI, etc. The prescriptive international service management requirements as they have been captured in ISO/IEC 20000 lead to faster operational excellence and are increasingly gaining in popularity.

Quality IT Service Management Trainings

The qualification and training program "ISO/IEC 20000 Qualification Scheme for Personnel" familiarizes candidates with the contents of the ISO/IEC 20000 Edition 1 (2005) standard, its practical implementation of a management system, including the relationship with other relevant standards and associated best practices, methods and frameworks. The individual qualifications enable participants to apply their acquired knowledge and fulfill the role- and function-specific management tasks in IT Service Management in a goal-oriented manner. This well-structured training program helps participants to continuously improve their personal qualifications and thus supporting their continual professional development within their organization.
ISO/IEC 20000 certification examinations are supervised by EXIN.

Accredited IT Service Management Training

InterProm USA is an EXIN accredited ITIL Certification Training Course provider for
  ITIL v2 Foundation
  ITIL v3 Foundation
  ITIL Practitioner
  ITIL Service Manager
  ISO/IEC 20000 Certification

Effective ITIL Certification Instruction

Our passing rates consistently outperform the market and many of our customers are willing to share with you their satisfaction with the quality of our training courses. The main contributors to this success are:
• all our instructors are ITIL Service Manager certified
• all our instructors have been engaged in ITIL/ITSM consulting projects for more than 15 years, and combine the course content with sharing their hands-on experience
• we have instructors that are also certified in ITSM tools
• we have instructors that are also ISO/IEC 20000 certified consultants

SPOT™-On Training Courses

Complement your ITIL Certification training courses with a large variety of hands-on training courses each addressing a specific aspect of your improvement efforts to assure a successful implementation of ITIL’s best practices.
  Service Improvement Training Courses
  Process Improvement Training Courses
  Organization Improvement Training Courses
  Technology Improvement Training Courses

 
Successful BSM Consulting
"Well done – the instructor was very knowledgeable on the material and was able to present it in a clear, concise manner.”
State Government Department Customer


"The instructor was great and he made a dry subject interesting.”
Drew Decker,
Mercury Interactive
SPOT Training Highlights
January 7, 2009
ITIL v3 Foundation Bridge duration change after May 1st... Register now and benefit from lower course fees...
More about ITIL v3 Foundation Bridge Courses  more   
ITIL Financial Management with ClearCost...
More about ClearCost  more   
 
ITIL Books
All ITIL v3 and ISO/IEC 20000 Books
ITIL Lifecycle Publication Suite for just $500


More ITIL Books at the Bookstore  more   
 
Public ITIL Training
ITIL v2 Foundation in Phoenix for just $995
February 4-5, 2009
 
ITIL v2-v3 Foundation Bridge in Phoenix for just $595
February 4, 2009
 
ITIL v3 Foundation in Phoenix for just $1,195
February 4-6, 2009
 
ITIL Practitioner Support & Restore in Phoenix for just $2,550
February 9-13, 2009
 
ITIL Practitioner Release & Control in Phoenix for just $2,550
February 16-20, 2009
 
ITIL Practitioner Agree & Define in Phoenix for just $2,550
March 16-20, 2009
 
ITIL Practitioner Plan & Improve in Phoenix for just $2,550
March 23-27, 2009
 
ITIL Service Manager Service Support plus Exam Prep & Exam in Phoenix for just $3,000
Jan 26-Feb 3, 2009
 
ITIL Service Manager Service Delivery plus Exam Prep & Exam in Phoenix for just $3,000
March 2-10, 2009
 
ISO/IEC 20000 Foundation in Phoenix for just $1,395
February 4-5, 2009
 
  Privacy Policy | Terms of use | Directory Copyright © 1997-2009 InterProm USA Corp. All Rights Reserved.