InterProm USA offers the following instructor-led Service Improvement Training Courses as part of our SPOT™-Curriculum:

  ITIL v3 Foundation
  ITIL v3 Service Lifecycle Overview
  ITIL v3 Service Strategy Overview
  ITIL v3 Service Design Overview
  ITIL v3 Service Transition Overview
  ITIL v3 Service Operation Overview
  ITIL v3 Continual Service Improvement Overview
  Implementing Service Level Agreements
  Sourcing with ISPL
  ASL Foundation
  Enabling SOA with ITSM (coming soon)

InterProm USA is an EXIN accredited ITIL Certification Training Course provider for
  ITIL v2 Foundation
  ITIL v3 Foundation
  ITIL Practitioner
  ITIL Service Manager
  ISO/IEC 20000 Certification

Effective ITIL Certification Instruction

Our passing rates consistently outperform the market and many of our customers are willing to share with you their satisfaction with the quality of our training courses. The main contributors to this success are:
• all our instructors are ITIL Service Manager certified
• all our instructors have been engaged in ITIL consulting projects for 5+ years and combine the course content with sharing their hands-on experience
• we have instructors that are also certified in ITSM tools
• we have instructors that are also ISO/IEC 20000 certified consultants.