Process Improvement with ITIL Training
InterProm USA offers the following instructor-led Process Improvement Training Courses as part of our SPOT™-Curriculum:
 ITIL v2 Foundation
ITIL v3 Foundation
ITIL Practitioner
ITIL Service Manager
Best Practices for CMDB Design and Implementation
Apollo 13 Simulation
Metrics for Business Service Management
Process Analysis and Design
IT Service Management Implementation
Implementing ITSM: The Six Sigma Way
Business Process Management
Business Process Modeling
Workshop Service Desk/Incident Management
Workshop Problem Management
Workshop Configuration Management
Workshop Change Management
Workshop Release Management
Workshop Service Level Management
Workshop Financial Management for IT Services
Workshop Capacity Management
Workshop IT Service Continuity Management
Workshop Availability Management
Workshop Security Management
MOF Essentials
InterProm USA is an EXIN accredited ITIL Certification Training Course provider for
 ITIL v2 Foundation
 ITIL v3 Foundation
 ITIL Practitioner
 ITIL Service Manager
 ISO/IEC 20000 Certification
Effective ITIL Certification Instruction
Our passing rates consistently outperform the market and many of our customers are willing to share with you their satisfaction with the quality of our training courses. The main contributors to this success are:
• all our instructors are ITIL Service Manager certified
• all our instructors have been engaged in ITIL consulting projects for 5+ years and combine the course content with sharing their hands-on experience
• we have instructors that are also certified in ITSM tools
• we have instructors that are also ISO/IEC 20000 certified consultants.
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