Organization Training with BSM and ITSM Consulting
InterProm USA offers the following instructor-led Organization Improvement Training Courses as part of our SPOT™-Curriculum:
 Best Practices for BSM Projects (coming soon)
Business/IT Alignment with ITSM
Apollo 13 Simulation
Frameworks for IT Management
BiSL Executive Overview
BiSL Foundation
ITSM Executive Overview
COBIT Executive Overview
 ITIL v3 Service Lifecycle Overview
BSM ROI Assessment
Managing ITSM Requirements
IT Service Contract Management
Executing ITSM Roles & Responsibilities (coming soon)
Service Desk Skills
Management of Change Skills for IT Professionals
Personal Skills for Successful BSM Implementations
Business Architectures in IT Context
InterProm USA is an EXIN accredited ITIL Certification Training Course provider for
 ITIL v2 Foundation
ITIL v3 Foundation
 ITIL Practitioner
 ITIL Service Manager
 ISO/IEC 20000 Certification
Effective ITIL Certification Instruction
Our passing rates consistently outperform the market and many of our customers are willing to share with you their satisfaction with the quality of our training courses. The main contributors to this success are:
• all our instructors are ITIL Service Manager certified
• all our instructors have been engaged in ITIL consulting projects for 5+ years and combine the course content with sharing their hands-on experience
• we have instructors that are also certified in ITSM tools
• we have instructors that are also ISO/IEC 20000 certified consultants.
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