For almost 2 decades, we have conducted ITIL and ITSM Implementation Workshops. Our ITIL Workshop services cover any service-related improvement aspect including, but not limited to:
  Designing any of the ITIL processes and their supporting procedures and technology architectures
  Designing an ITIL or ITSM Program (Office)
  Designing a process-oriented or a service-oriented IT organization
  Designing a Service Portfolio, a Service Catalogue, or an SLA/OLA/Underpinning Contract template
  Sourcing for services based on the Information Services Procurement Library (ISPL) framework
  Applying the best practices of the Application Services Library (ASL) and the Business Information Services Library (BiSL)
  Defining a Business Case for ITSM Improvements
  Defining KPIs, Metrics and Measurements for Services, Processes and Technology
  Defining a Service Architecture, a Process Architecture or an ITSM Technology Architecture
  Defining Budgeting Models, Cost (Accounting) Models and Chargeback Models
  Applying techniques such as root-cause analysis, service demand analysis, business impact analysis, and risk analysis
  Conducting a Risk Analysis based on COBIT and M_o_R
  Successfully institutionalizing the Service or Process Owners' roles and responsibilities

  Contact us for more information about our ITIL Workshop Services

  We have been serving the ITSM market for almost two decades
  Combined, our consultants bring more than a century of ITSM implementation experience to the table
  Each consultant has at least 10 years of hands-on ITSM implementation experience
  We jump-start ITSM implementations through our extensive repository of ITSM implementation templates
  Our implementation approach of best practices is pragmatic, down-to-earth, result-oriented, and affordable
  Our ITIL consultants are at a minimum ITIL Service Manager and ITIL Expert certified

  Organizational Readiness
  ITIL Assessment
  ITIL Roadmap Design
  ITIL Workshops
  ITIL Project Management
  ITIL Coaching