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ITIL v2 Foundation
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SPOT Training from an Experienced Leader in ITSM and BSM Consulting
ITIL v3 Readiness Assessment
ISO 20000 Assessment Services
Successfully Implementing ITSM Tools
IT Service Contract Management
Apollo 13 Simulation
ITSM Maturity Assessment
BSM Services for:
HP BTO Enterprise Optimization Centers
IBM Tivoli and ITIL
Managed Objects CMDB360
Westbury Service Desk Intelligence
   
ITIL Practitioner for ITIL CertificationITIL Practitioner Courses for the ITIL CertificationITIL Practitioner for ITIL Certification
ITIL Practitioner Courses for the ITIL CertificationITIL Practitioner - An ITSM Consulting Education

ITIL Practitioner Courses for the ITIL Certification

InterProm USA offers the following instructor-led ITIL Practitioner Certification Training Courses
  5-day ITIL Practitioner Release and Control (IPRC)
        o Configuration Management
        o Change Management
        o Release Management

  5-day ITIL Practitioner Support and Restore (IPSR)
        o Service Desk
        o Incident Management
        o Problem Management

  5-day ITIL Practitioner Agree and Define (IPAD)
        o Service Level Management
        o Financial Management for IT Services

  5-day ITIL Practitioner Plan and Improve (IPPI)
        o Capacity Management
        o IT Service Continuity Management
        o Availability Management



  FAQ ITIL Practitioner Certification Training Course
  ITIL v2 Qualification Scheme

Accredited IT Service Management Training

InterProm USA is an EXIN accredited ITIL Certification Training Course provider for
  ITIL v2 Foundation
  ITIL v3 Foundation
  ITIL Practitioner
  ITIL Service Manager
  ISO/IEC 20000 Certification

Effective ITIL Certification Instruction

Our passing rates consistently outperform the market and many of our customers are willing to share with you their satisfaction with the quality of our training courses. The main contributors to this success are:
• all our instructors are ITIL Service Manager certified
• all our instructors have been engaged in ITIL consulting projects for 5 years or more and combine the course content with sharing their hands-on experience
• we have instructors that are also certified in ITSM tools
• we have instructors that are also ISO/IEC 20000 certified consultants.

SPOT™-On Training Courses

Complement your ITIL Certification training courses with a large variety of hands-on training courses each addressing a specific aspect of your improvement efforts to assure a successful implementation of ITIL’s best practices.
  Service Improvement Training Courses
  Process Improvement Training Courses
  Organization Improvement Training Courses
  Technology Improvement Training Courses

 
Successful BSM Consulting
"Pleasant surprise. Considering the breadth of the material I learned a lot.”
Network Technology Customer


"Very thorough. The instructor is very knowledgeable and allowed us to be very interactive, which helped make the course even better.”
ESM Customer


"The trainer expressed good knowledge of the subject.”
Community College Customer
SPOT Training Highlights
March 31, 2008
InterProm USA sponsors the AZ Digital Government Summit...
More about the AZ Digital Government Summit  more   
InterProm USA presents twice at the IT Financial Management Conference...
More about the IT Financial Management Conference  more   
 
ITIL Books
All ITIL v3 and ISO/IEC 20000 Books
ITIL Lifecycle Publication Suite for just $500


More ITIL Books at the Bookstore  more   
 
Public ITIL Training
ITIL v2 Foundation in Phoenix for just $995
August 27-28, 2008
 
ITIL v2-v3 Foundation Bridge in Phoenix for just $595
August 27, 2008
 
ITIL v3 Foundation in Phoenix for just $1,195
August 27-29, 2008
 
ITIL Practitioner Support & Restore in Phoenix for just $2,550
Sept 15-19, 2008
 
ITIL Practitioner Release & Control in Phoenix for just $2,550
Sept 22-26, 2008
 
ITIL Practitioner Agree & Define in Phoenix for just $2,550
Sept 29-Oct 3, 2008
 
ITIL Practitioner Plan & Improve in Phoenix for just $2,550
Oct 6-10, 2008
 
ITIL Service Manager Service Support plus Exam Prep & Exam in Phoenix for just $2,700
August 18-26, 2008
 
ITIL Service Manager Service Delivery plus Exam Prep & Exam in Phoenix for just $2,700
Sept 22-30, 2008
 
ISO/IEC 20000 Foundation in Phoenix for just $1,395
August 27-28, 2008
 
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