ITIL Practitioner Courses for the ITIL Certification
InterProm USA offers the following instructor-led ITIL Practitioner Certification Training Courses
 5-day ITIL Practitioner Release and Control (IPRC)
o Configuration Management
o Change Management
o Release Management
5-day ITIL Practitioner Support and Restore (IPSR)
o Service Desk
o Incident Management
o Problem Management
5-day ITIL Practitioner Agree and Define (IPAD)
o Service Level Management
o Financial Management for IT Services
5-day ITIL Practitioner Plan and Improve (IPPI)
o Capacity Management
o IT Service Continuity Management
o Availability Management
FAQ ITIL Practitioner Certification Training Course
ITIL v2 Qualification Scheme
Accredited IT Service Management Training
InterProm USA is an EXIN accredited ITIL Certification Training Course provider for
 ITIL v2 Foundation
 ITIL v3 Foundation
ITIL Practitioner
 ITIL Service Manager
 ISO/IEC 20000 Certification
Effective ITIL Certification Instruction
Our passing rates consistently outperform the market and many of our customers are willing to share with you their satisfaction with the quality of our training courses. The main contributors to this success are:
• all our instructors are ITIL Service Manager certified
• all our instructors have been engaged in ITIL consulting projects for 5 years or more and combine the course content with sharing their hands-on experience
• we have instructors that are also certified in ITSM tools
• we have instructors that are also ISO/IEC 20000 certified consultants.
SPOT™-On Training Courses
Complement your ITIL Certification training courses with a large variety of hands-on training courses each addressing a specific aspect of your improvement efforts to assure a successful implementation of ITIL’s best practices.
 Service Improvement Training Courses
 Process Improvement Training Courses
 Organization Improvement Training Courses
 Technology Improvement Training Courses
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