In 1997, InterProm USA led the first ITIL adoption project in the US. This 14-months project resulted in a 50% reduction in resolution time of all Incidents. The second project in 1998 we led was a consolidation of more than 200 global helpdesk into 3 service desks. The payback time of this 14-months effort was just 22 days… Ever since, the list of successes we have contributed to has continued to grow. Our ITIL consultants are there to help building your success story.

ITIL Consulting for every ITSM Implementation Step

  Organizational Readiness
  ITIL Assessment
  ITIL Roadmap Design
  ITIL Workshops
  ITIL Project Management
  ITIL Coaching

  We have been serving the ITSM market for almost two decades
  Combined, our consultants bring more than a century of ITSM implementation experience to the table
  Each consultant has at least 10 years of hands-on ITSM implementation experience
  We jump-start ITSM implementations through our extensive repository of ITSM implementation templates
  Our implementation approach of best practices is pragmatic, down-to-earth, result-oriented, and affordable
  Our ITIL consultants are at a minimum ITIL Service Manager and ITIL Expert certified